I’m sharing this as a warning because I almost fell victim to the sales tactics. I signed up for a Premium course after speaking with an advisor. I asked directly: "Can I cancel anytime for free if I'm not satisfied?" The advisor assured me: "Yes, you can cancel anytime, plus there's a 90-day money-back guarantee." Fast forward: I was unhappy with the platform (poor teachers, unhelpful self-study material), so I wanted to cancel. The support team informed me: "Sure, you can cancel... but there's a 30% penalty fee." That's nearly $600. When I pointed out the advisor's promise, they claimed the "fine print" in the Terms & Conditions overrides any verbal commitments. The best part? I requested my call recording. They sent it, and the advisor is clearly lying about the cancellation terms to get me to sign up. When I provided the timestamp of the lie, they didn’t apologize—they just offered me a "15% discount" on the penalty. They are trying to charge me over $500 for a lie they acknowledged. TLDR: Advisors will say anything to get your information, then hide behind hidden fees.
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