I ordered four customized glasses as a wedding gift. I immediately emailed the company to request that all four glasses be wrapped in one box. After waiting nearly a day, I sent a reminder and received a response stating they didn't have a large enough box, so the glasses would be individually wrapped. The customer service representative showed little initiative, so I called to pay for additional gift wrapping and asked if the glasses could be packed in pairs. I was told yes. Although I was relieved that a nice gift was on the way, I later received an email stating the courier had picked up the items, but only one was wrapped and the other three were not. After my purchase, I checked the reviews of this company and regretted not doing so earlier—it's a mixed bag! I spent quite a bit, including shipping, and can only hope the pewter doesn’t come off due to the glue mess or that the recipient doesn’t wonder why the gift is half-wrapped. The customer service was utterly disappointing with no initiative. One question, one answer—there was no effort to be helpful. A frustrating first experience with the company, and certainly my last.
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English Pewter Company are the UK's largest manufacturer of pewter gift ware. Supplying gifts to some of the World's finest retailers, the company proudly exports to over 40 countries worldwide. With an unrivalled reputation for quality, service and price we guarantee complete customer satisfaction.
