My wife bought me a glass with a skull design for my birthday, and I loved it. However, the skull and crossbones fell off shortly after I got it (after only handwashing). My wife contacted the company, but they seemed indifferent, merely suggesting I glue it back on. While that may be true, if they had ensured it was secured properly in the first place, I wouldn't have to handle it myself. The pewter ring at the bottom of the glass is also glued on with epoxy, and over the past year, it's become cloudy from exposure to water. Overall, it feels like shoddy workmanship, which is disappointing coming from a company that prides itself on quality. Additionally, their attitude towards customer care leaves much to be desired. My wife was quite taken aback by their response to her email, indicating that customer satisfaction is not a priority for them.
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English Pewter Company are the UK's largest manufacturer of pewter gift ware. Supplying gifts to some of the World's finest retailers, the company proudly exports to over 40 countries worldwide. With an unrivalled reputation for quality, service and price we guarantee complete customer satisfaction.
