Absolutely abysmal service.Paid for a next day delivery and ordered a generic 1980 tumbler on the Monday morning as was promised delivery for a close friend's 40th birthday. ("as long as you order before 1pm" was the sales pitch). I debated getting it engraved but was wary of time frames so just kept to the generic option.Anyhow, on his birthday on the Wednesday I had no communication to say there would be a delay and after chasing the order for an update, was then informed UPS had missed the pick up on Tuesday and the product was now just sitting in the factory and would not be collected until Wednesday for a delivery on the Thursday, the day after his birthday.Disappointed and embarrassed is an understatement.Was refunded for the delivery (as expected), but offered nothing to come back to try them again for a better experience (but I did get a sorry!!!).Now that is what you call good customer service!!!Won't be using this company again.
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English Pewter Company are the UK's largest manufacturer of pewter gift ware. Supplying gifts to some of the World's finest retailers, the company proudly exports to over 40 countries worldwide. With an unrivalled reputation for quality, service and price we guarantee complete customer satisfaction.
