While I’ve purchased in 2024 twice, and absolutely loved the items I purchased. When I replenished this go round, the loose leaf Earl Grey was positively SATURATED with Bergamot oil, to the point where it is not drinkable. Last year, I was able to call the phone number, and speak to a representative. Now, they have eliminated the service reps, and now you get a response from an AI robot. I won’t be purchasing again. I’ll find another source for loose leaf Earl Grey. What a waste of money as I purchased the huge bag of loose leaf as I was pleased with my previous purchases. EDIT: after sending three emails with my concerns, this company refunded my money for the loose leaf tea. While I would prefer to have spoken to someone, they ultimately did the right thing. Thank you
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English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
