To be fair, I had used this company years ago with good results, and I probably would have been happy if UPS hadn't lost my package.Here's what happened: I placed my order, it was shipped, great. Everything looks normal and fine. Then, UPS loses the package. According to the tracking page, it went "out for delivery" in different state and didn't update for nearly two weeks. Because of the way it was shipped, I can't file a claim with UPS, so I contact the merchant. I explain everything. Customer care just tells me not to worry because it's out for delivery. I email again, explaining--again--why there is a problem, and it gets escalated. Finally, they admit it's lost and ask if I want a reshipment or a refund. At this point, a reshipment was neither useful nor even feasible, so I asked for a refund. They get back to me saying great! We'll process the reshipment ASAP. This was after a week of trying to get it fixed through customer care and nearly three weeks after the order was placed. In the end, I just gave up and filed a dispute with my credit card company.So, yeah. They're probably fine as long as nothing goes wrong, but I'd rather not take that chance.
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English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
