I had some problems with my Engwe E26 bike, I contacted by email Engwe and I was pleasured surprised, they answered fast, asking for photo or video with the problem, and then they told me that they have send the exchage piece for my bike and to expected it in 7-10 days. My surprise was even bigger when the second day DHL came with the package from Engwe and my bike is good again. Thank you Engwe!
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