Review Time
Good customer service. I regretted buying a model 2 days after ordering and wanted to buy another model. They were helpful in canceling the order without any fees. Thanks for the help.
This is my second bike from the company, and once again, they have truly surpassed my expectations. I’ve just received my new model, and I’m genuinely thrilled about it. From the very first ride, the solid build, power, and quality of this bike are immediately evident. The bike feels incredibly stable and comfortable, even on longer journeys, and the wider tires significantly improve performance on uneven roads, gravel, and rough surfaces. The motor delivers smooth yet strong assistance, making hills and longer distances easy while maintaining an enjoyable riding experience. The folding frame is a major advantage: it’s sturdy, practical, and ideal for saving space or easy transport. What keeps me returning to this company is the exceptional balance between quality, performance, and price. It’s clear that these bikes are designed by enthusiasts. Every aspect, from the riding position to the components and overall reliability, feels thoughtfully crafted. As someone who already owns another bike from the company, I can confidently say this model reaffirms my trust in the brand. If you’re on the lookout for a powerful, versatile e-bike that excels in both daily use and pure riding enjoyment, this model is an outstanding choice. Highly recommended.
I purchased a bike from the company's EU webshop, and it developed a significant safety issue: it randomly accelerates without any pedaling or throttle input. This problem occurred during regular use, even in PAS mode and walk-assist. In walk-assist mode, the bike has surged forward multiple times, reaching speeds far exceeding walking pace without any input. This poses a serious danger in traffic, and I found myself in a near-collision situation. I reached out to the support team and documented the issue with videos and photos. The bike remains unrepaired to keep the evidence intact. Additionally, I have submitted a formal safety report to the relevant safety authority for evaluation. Given this experience, I cannot recommend this product.
I recently ordered an additional battery for my device, but it arrived damaged. I quickly contacted the support team, who efficiently arranged for the return of the damaged item and swiftly sent me a replacement. I received the new battery within a week. This customer service experience was exceptional. Kudos to the entire team for their prompt, courteous, and highly appreciated assistance.
Two years ago, I purchased a bike, and this year I received another model delivered to my door in just four days. I assembled the bike using an online video, and riding it has been a true pleasure. Shopping has become much easier. Thank you!
I usually don't leave comments, but after ordering two bikes and facing setup issues with one, I reached out to customer service. I was very pleased with how they handled the situation. The team was friendly, responsive, and provided solutions that worked perfectly. Just three days after receiving the bike, everything was in order. Although I had a purchasing issue with at least one bike, it didn't affect its performance. It's during such times that you really evaluate a company's service, and I'm completely satisfied with my experience. I would definitely order from them again, hence my five-star rating. Well done!
I recently ordered an extra battery for my device, but it arrived damaged. I contacted customer support, who quickly organized the collection of the damaged item and sent me a replacement promptly. I received the new battery within a week. This level of customer service is exceptional. Kudos to the entire team for their prompt and courteous assistance.
Claim your business profile now and gain access to all features and respond to customer reviews.
