I originally purchased an Engwe ep-2 pro from Walmart.com through a third party seller. I honestly love the bike, and had ridden a friend before which is why I purchased my own. It’s been so fun zipping around town on it. After about 7 months the throttle suddenly stopped working, and error 30 popped up on the display. I messaged Engwes customer support and spoke with Raina. They were nothing but helpful with figuring out which controller I needed. It felt a little weird having to PayPal them money rather than purchase something on a site, but it was all very easy and my controller arrived within a week. I installed it and my ep-2 pro now rides like brand new again. Thank you Raina, you were nothing but a joy to speak with everytime we emailed each other. I appreciate your help with placing my order. The controller was very fairly priced as well.
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