I bought the ENGWE LE20 in October, drawn by its impressive specs and versatility. Unfortunately, the experience hasn’t lived up to the promise.The battery has issues that affect reliability.The mid-drive motor makes noticeable noise, which is frustrating on longer rides.Just days after my purchase, the price dropped by €300 — no warning, no adjustment offered. That felt unfair.For a bike marketed as premium and family-ready, I expected better quality control and customer care. I’ve reached out for support and hope ENGWE takes these concerns seriously. Until then, I can’t recommend this model without reservations.Update:I am currently in contact with ENGWE’s service team, and we are actively working on resolving the problems. I appreciate the ongoing communication and hope that everything will be fully resolved soon. I will update this review again once the situation is completely settled.
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