Purchased an Engwe Ebike beginning of this month and the experience was far from the best. I would always think customers are the biggest asset of a company but for Engwe it does not seem to apply. I received a LE-20 bike that was completely dead, motor was not working at all. Messaged the retailer and the supplier at the same time. Thank heaven the supplier was responsive because Engwe replied to my initial contact after a few days and from then stopped replying to me. I asked questions that were never replied and the cherry on the cake was when all the mess happened, I had to wait for a replacement bike, received it and the replacement pads (that were included on the FAULTY bike) were not included on the second. Contacted them that instead of simply sending me, decided to say that it was not included EVEN AFTER the faulty bike clearly had it. Absolutely insane! Complete disregard for the customer. So disappointing, and not inspire me with any trust at all. Think twice if you wish to buy their bikes.EDIT: My order was placed in a UK store, specifically on a business called Glide and Gear. The point still stand, that the bike is an Engwe bike. It is kind of funny that you don't reply anything I mentioned. Mine was a simple issue (initially was terrible when the bike I received was completely faulty) but the retailer brilliantly sort the first issue replacing the bike for a new one but failed to sort the second issue that was about the BRAKE PADS that were included with the first order but not with the second. I live in York, UK and my postcode is YO317AA.
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