I bought a new Engwe M20 last month (in Spain) and can heavily recomend both the bike (its awesome, very easy to build and rides even better than I thought) and the Engwe support I received. Although we had an issue with the local Spanish delivery which was outside Engwe control they managed to respond very quickly, to my satisfaction and resolved the issue perfectly. I can highly recomend both the bikes and the customer service. Thank you.
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