Rating: 1/5I am extremely disappointed with my experience with Engwe Bikes. From start to finish, this has been one of the most frustrating and unprofessional customer service experiences I’ve ever encountered.The bike I received was faulty upon arrival, with a warped rear disc, dented front fork, rubbing front brakes, and unusual noises. Not only that, but it was missing parts and had noticeable cosmetic damage.After reaching out to customer service, the collection process was nothing short of a nightmare. Failed collections, poor communication, and an abrupt hang-up during a phone call only added to my growing frustration. The first collection date was missed, followed by a second rescheduled one that also didn’t happen. I was then told that the collection wouldn’t take place until the following week—leaving me without a usable bike for far longer than necessary.To make matters worse, the delay in returning the bike caused me to be unable to work for an entire 2 week, leading to substantial financial loss. The lack of urgency or consideration for the impact this was having on my life is inexcusable.While the bike has now been collected and a refund is processing, I feel that this situation has not been handled with the level of professionalism or urgency I should have received as a customer. The damage to my trust in this company is significant, and the inconvenience I’ve faced is simply unacceptable.I’m not only dissatisfied with the product but with the entire experience from start to finish. I would strongly advise potential customers to think twice before purchasing from Engwe, especially considering how poorly issues are handled once they arise.I’m hoping this review will lead to some form of compensation for the financial and emotional toll this situation has taken on me.
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