My battery just blew up.cMy grandchildren in the house. Luckily it didn't burst into flames, just lots of smoke. I bought the bike directly from Engwe, 3 years ago. It now seems they can not find my purchase. I have has issues before and never got any help. My brake caliper failed and I had to purchase one from ebay. Now I will have to take a chance on a after market battery. Engwe have now reached out. They have offered me a battery at discount. I can not afford it till January though. Three months without my bike. At least they are helping this time. I would have given a higher mark, but I bought this bike brand new and they can not find me.
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