The bike may be great but the customer service experience is dreadful and they only publish complimentary reviews of products on their own website, so 1 star!Customers demand not only good, efficient and value for money products, but also transparency and morality from the manufacturer.Why don’t you publish the 1 star reviews of products on your website - what are you trying to hide?Accessories bought with the bike are either not fit for purpose (phone holder), or don’t fit the bike (pump). Correspondence with customer services just goes round in circles with them asking for detail, videos and my shoe size before they’ll even think about dealing with the issues.They’ve now offered me a partial refund for these components, but on the requirement that I amend this review - either you want honest feedback or you don’t. Clearly it’s the latter given your obvious deletion of poor reviews on your own website….I wonder what Trading Standards might make of your shenanigans?
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