I received my Pro 3 ebike on the 15th October assembling it that day, I found this an easy process. I took it out for it's first ride the day after. I selected PAS but when I came to reduce the PAS I noticed the "minus" button was not there, presumably it had come away on the ride. I reported this to ENGWE and received reply requesting to send them the model, serial number and the display's serial number. Soon after I received an e-mail confirming the replacement part was being sent to me. Everything I expected from CUSTOMER SERVICES was swift and effecient. I very rarely write reviews but I was so pleased with the service, they deserved it.
Claim your business profile now and gain access to all features and respond to customer reviews.
