Edit edit: I'm taking it back down to 1 star.Summary of my experience: Initial motor didn't work, they sent me a new one that ended up being expensive to replace. Engwe covered half. Bike is wobbly and falls a lotBrakes are useless, you have to slam both and it's still up to 4 meters for a full stopThe bike makes a load clicking sound when pedallingEngwe offered me hydraulic brakes, but seemingly I have to pay for them and also wait 2 months. I'm giving up on this bike and recommend it to no one.Edit:I've been contacted by Engwe are they were helpful. I want to underline they've been helpful throughout the problems with this bike, however I'm fed up with spending time fixing it and documenting the problems. Which means, if you're unlucky with your bike like mine, you will get support if you want it.Bought my bike n1 air a few months ago and received it with a faulty motor. They tell me they will send me a replacement and ask whether I want to replace it myself, or if I need a mechanic. They tell me it's simple enough to do myself, and I figure I'll do that then. The instruction video to replace it simply skips steps, and turns out you need specialised equipment to replace it. I then let a mechanic do it instead, and Engwe does pay about half the mechanic fee.I see they released a new version with better brakes, but the one I have with mechanic brakes is downright dangerous, the brakes are very poor and take about 3 meters for a full stop.The bike falls a lot, unless you make very very sure it's standing properly or inside. Doesn't take much wind to push it over, meaning it already after a few months is pretty banged up, never a problem I've had with other bicycles. Last but not least, it's making clicking sounds while I pedal. I'm sure they could offer support, but I'm honestly just fed up with the bike atm, and having to record evidence of it. All in all I've been very unhappy with my bike, and wish I'd used the money on something else.
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