Very poor.Engwe E26 arrived with error code. E30Bike doesn’t work, contacted Engwe direct to inform them of the issue. After constant persistence that I want a refund and there constant persistence they want to repair the bike they have agreed to arrange collection and refund 2 weeks after the bike arrived.However , I’m still awaiting contact from the courier.Tried to call ESE bike , ( sender on behalf of Engwe ) and unfortunately I have been unable to contact the either Very dissatisfied Answer from Engwe.Reply from Engwe Bikes17 hours agoDear AndyWe sincerely apologize for the unpleasant experience you have had with your Engwe E26 order.Regarding the collection delay, please kindly understand that our partnered warehouse in the UK is closed during weekends. This means that both collection and delivery services are unfortunately affected during this time, and not only by our company. We truly appreciate your patience and understanding of this situation.As for the error code E30, we are very sorry this occurred. Before shipping, our staff checked the bike multiple times. It is possible that during the final repackaging after testing, the display cable was unintentionally damaged, which may have caused the communication error (E30). Normally, replacing the cable resolves this issue, but we completely respect your decision to request a return and refund.We fully understand your frustration. Please rest assured that we have already arranged the return and refund service for you, and we are in constant communication with the warehouse to push them to handle your case as quickly as possible despite the weekend delay.Thank you again for your feedback—it helps us improve. We hope to serve you better in the future.MY RESPONSE.That fact of the matter is…1. You have acknowledged the wire was damaged during the production process.( Cable location is in downtube hidden behind battery cover).You have already acknowledged this was missed , so don’t tell porkies.( I’m happy to edit this further to copy and paste your email).The biggest frustration for me when dealing with this company is I quote…. You say you respect my decision for a replacement/ refund.Unfortunately this company have repeatedly ignored my requests and repeatedly offered repair and compensation over many emailsApproximately 15 emails back and forth since the 18th.My message has been the same from the start.Replacement or Refund.29th… Update Still no contact from Engwe regarding uplift of the broken bike.
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