From start to finish, the good people of Engwe bikes were fantastic. I had some early issues with a potential fraud when trying to purchase the bike through Klarna. This ended in a refund. The process of this was given full support and understanding from Engwe throughout. I then paid outright and received the bike within a week.I also paid for a panier bag and bmx style handle bars. Due to a mix up with the royal mail, the paniers were delivered without the handle bars. Again, Engwe's support throughout this process, made the experience much less of a pain. I eventually recieved the bars after they chased them up. In all I have found their support to be exemplary and work ethic also very good. I would strongly recommend them to anyone wishing to buy a Pro 2. A game changer in Ebiking.... A very satisfied customer.
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