I ordered a pair of shoes from an internet ad that were supposed to help seniors with balance problems. My credit card was charged $53. It was well over a month later when a white plastic bag arrived from California with Yuelin as the sender. Inside was a clear plastic bag with a pair of shoes thrust inside. No invoice or list of contents and order number, nothing. Although I had ordered my correct size, I couldn't even get my feet in then. The shoes did not have the size marked on them anywhere and of course there was no box. The quality was quite shoddy. The soles were supposed to be rubber; instead they were some kind of plastic that looked very likely to skid. And these were marketed for seniors with balance problems! I finally found an email address online for an Enjerr service center. I got a response asking for photos of the shoes and the plastic bags showing a bar code. I sent those. The response: we can't do refunds unless there is a problem with quality. I told them the quality was substandard and they were much too small, so that I could not even get them on. Response: overseas postage is so expensive (although the shoes came from California, not China) so we can't take them back. We can offer you a coupon for 20% off if you want to buy again. !!!! As if anyone would be that stupid. They are sorry for the inconvenience. I replied that it wasn't an inconvenience; it was a rip off. They wished me "a nice life." Here is how they could improve: they could emulate Leon Leonwood Bean who started a business making hunting boots over 100 years ago. All of the boots leaked where the rubber bottom part joined the leather top. He refunded everybody's money and developed a boot that didn't leak, thereby earning the trust of customers. Now LLBean is a huge, successful company, and it still makes things right with refunds and exchanges. But Enjerr is going with the quick money grab and a scam. Eventually they might find they've run out of suckers. Hope so, anyway. I am putting the shoes in a donation bin.
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