They failed to deliver the sauna we purchased on November 24, 2024. 8-10 weeks delivery time. We placed a down payment of $3250. with a company guarantee it would be refunded should there be a problem. After waiting until June 1,2025 with numerous excuses on the delays, we were told the company had miss ordered and they did not have our sauna. Requested the refund and as of October 4, 2025 still have not received it.Update #1I have yet to receive my refund. I am given the same answers when I inquire. They want me to take down all reviews and not report to any agencies that may assist me in obtaining my refund. They also want me to agree to not aid in any legal action from other complaitents. I explained that I will update all reviews and agencies once my refund is received. I will state that my refund was receive and will cease further action. Simply want my refund.January 7, 2026Still no refund. No explanation. This company appears to be stealing down payments. Maria K was the salesperson and she has been of no help. The manager is dishonest with his replies to any posting response. No one is working on completeing the refund process.It appears this company is failing to provide any refunds to anyone as evident by the YELP reviews and BBB complaints.Update January 24,2026Still no refund. They offer no explanation. They are definitly not working with me and it appears they are not going to refund the $3250. I sent them on November 26, 2024. They response on this site is untruthful. They are not working at sending me a refund as their written guarantee states. I will be pursuing legal action in small claims court and will definitely be asking for compensation for additional expenses in pursuing my refund.
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