DO NOT PURCHASE FROM THIS COMPANYMy experience has been a complete disaster. Save yourself the time, money and, headache and purchase from another company. If you are still considering purchasing from Enlighten Sauna at least do yourself the favor and read my review. I purchased the Enlighten Rustic-3, Slope Full Spectrum Sauna with an OUTDOOR shingled roof. This is an OUTDOOR sauna. 1. The shipping was a total fiasco and they had no answers for me. It took weeks of calls, texts and, emails to even find out where the sauna was in transit. Grade: D.2. Once the sauna finally arrived, the finish on the sauna had not dried properly and the packaging stuck to the lacquer coat. It took multiple calls, emails, and texts to get anyone to address my issue. Grade: D.3. Once I had a professional install the sauna one of the heaters stopped working within the first two weeks of first use. I had to get the heaters exchanged THREE times. This was over a span of several months as their support was unresponsive and it required me to badger them numerous times. They did not send a technician and I had to do the uninstall of the old heater and reinstall of the new heater. Also, during this time the sauna was not usable as it was not able to heat properly. Grade: F.4. After our very first rain, the sauna soaked up the rain like a sponge. Now, the sauna no longer heats properly. Don't forget, I purchased an OUTDOOR sauna and I live in Southern California where it does not rain a lot. Again, many emails, calls, and texts later, they sent me a new electronic panel thinking there may be some sort of electrical issue. I asked for a technician which they said was not available in my area. I am not an electrician so this is not something I am comfortable taking on myself. Also, the customer support person now says that WE should have "sealed" the sauna when we received the units. Wait, what?! This is an OUTDOOR sauna that we had professionally installed per the instructions provided. This makes no sense at all, however, given my experience I should no longer be surprised. Grade: F.After about 9 months of owning this sauna, I am totally fed up. It appears their 3-year warranty isn't worth a damn since I am asking them to pick up the sauna and give me a full refund. As of this moment, they are refusing to do so.UPDATE #1 After many more calls, emails, and texts they are now saying that in order for me to return the sauna I will need to pay 50% of the purchase price for them to come and pick up the sauna. This completely insane, but again, I should not be surprised.UPDATE #2 (approximately 2 weeks since my previous update)After more texts, emails, and calls I finally spoke with a person named Mike. He said he was in upper management with Enlighten Sauna. After a lot of back and forth and a very unpleasant conversation, he said he would issue a full refund BUT ONLY IF I remove all negative reviews and sign a settlement agreement stating I will not write any additional reviews. Now we know why there aren't a lot of negative reviews because the only way to get your money back is to remove the negative review. UPDATE #3 (3/26/2021)Today I received an unsolicited phone call from Maria. I assume it has to do with the BBB and California Attorney General complaints that I have now filed. By the way, as of today's date, Enlighten Sauna has an 'F' rating with the BBB. She reiterated that the only way Enlighten Sauna will refund my money is for me to sign a settlement agreement and for me to remove all reviews. I stated that I will not be blackmailed into doing that.Update #4I received a letter from the California Attorney General's office. They have received my complaint and will be engaging with Enlighten Sauna to resolve the issue.As stated previously, in order for me to get a refund for the defective sauna, Enlighten Sauna is requiring me to sign a Settlement Agreement which would force me to remove all reviews. I am hopeful that the CA Attorney General will "enlighten" them that these types of business practices are not acceptable in the state of California or our country, for that matter.Stay tuned for updates.Update #5 - May 5, 2021As of today, I still do not have a resolution to my issue. I cannot state strongly enough that BUYER BEWARE. This has been a total nightmare since the moment we ordered from this company.
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