Ordered a commission of our dogs at the Board Game Expo at the NEC on the 31st May 2024. Paid a significant amount upfront for the art, as well as for the art to be framed. At the Expo I was told completion would be within "A couple of weeks". Fast forward to late October 2024 and I still haven't received any art, despite constant follow ups. I've been extremely patient, however all my recent follow ups have been completely ignored and i've had no response since August. Do not pay for any commission upfront, you'll most likely never see anything for your money. I've had to start a chargeback procedure with my bank as requests for refunds have been completely ignored. This has been an extremely disapointing and frustrating process, and gives artists a bad name. I will certainly never be paying upfront for commissions ever again. I would not recommend dealing with this seller under any circumstances.
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