We collected a car for a 4 day rental and it was filthy. We could not see out of the windows and the washers were empty. When my wife drove off the sun came thruogh the winscreen and she could not see a thing. She tried the washers and they had no water making the vision much worse. This was really dangerous
The car was not checked before it was released.
On return after just 40 miles they said there was a screw in the tyre. The screw head had nearly disintegrated and the rubber around it was completely perished. It was obvious it had been there for many months. They said we would only be charged for a puncture repair but treated themselves to a new tyre
Kris the assistant manager said "When it comes to tire-related incidents, our standard procedure is to opt for tire replacement over attempting puncture repairs. This decision is rooted in our dedication to quality control and the safety of our customers. Repairing punctures, while a common practice, poses potential risks. We prioritize the longevity and reliability of our vehicles, and replacing tires ensures this"
Its actually an offense to rent out a car with dirty windows and an inoperative washer system but they didn't mind doing that! It seems saftey is only a priority when they can get new tyres instead of a simple puncture repair which is leagal and will pass an MOT
Under the Road Traffic Act 1988 and the Road Vehicles (Construction and Use) Regulations 1986, a vehicle must be supplied in a roadworthy condition. This includes ensuring that:
The driver has an adequate and unobstructed view of the road; and
The windscreen washer system is operational so that visibility can be maintained at all times.
They obviously like to pick and choose which safety elements they want to abide by and are still insisting that the car was checked before it left.
I have my Ring doorbell showing that half hour after we picked the car up I am cleaning the windows and filling the washer fluid.
We were charged £680 for the 4 days and a brand new tyre BARGAIN!
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