Enterprice Brentford UK location:
I booked & reserved my car a month ahead. It would be my first time driving on the left side of the road so I decided to get a small, automatic economy car for my trip.
Upon arrival the booked car wasn't available - and all other automatics had broken down as well. So They said I would get an upgrade instead - lovely - now I'm driving a manual SUV, leading me to feel less confident and thus accepting their damage waiver for an additional ₤15 a day. Already feeling pretty bad about the whole ordeal.
I suppose all would have been fine there, where it not that I was handed the SUV with an almost empty fuel tank, returning it with more fuel that it had initially at pickup, and still being charged ₤60 for 'Fuel Recharge' and 'Fuel Admin Fees'
It's ridiculous, they charge for the reservation, including a ₤200 deposit upfront - then give a refund after they have subtracted any extra and hidden fees from said deposit. Without any communication mind you; they told me everything was okay when I returned the car, I got no invoice or receipt that would have indicated extra fees/costs being applied.
customer service has no mail, only phone - so best prepare to be busy the next week after your trip. Terrible company, DO NOT RENT>
Claim your business profile now and gain access to all features and respond to customer reviews.
Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
