They were quick to respond before booking, but that changed when I needed help adjusting my arrival date after my flight was cancelled. I sent three emails only to receive incorrect information, as the local authorities require the arrival date to match the form. Their email reply contained inaccuracies. The app confirmed that my form with the previous date was rejected. They charge $79 compared to the government fee of $20. They are untrustworthy and unable to update the date. Their response to my correction request was misleading: "The authorities typically don’t mind these details, and your application will still be valid for travel." THIS IS NOT TRUE. Proceed with caution.
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