God awful. They have a monopoly,so there's zero effort to anything resembling customer service. Our initial deposit was waived due to us getting a letter of good standing from our previous utility provider and then we'd be billed for it. They'd "fix" the problem 3-4 times and we'd again be billed for it. The CSRs or customer service agents or whatever apparently couldn't communicate directly with their billing department. Wild, silly,and pathetic bureaucratic bs. They take over an hour to examine why whole blocks of people have no power. Ever increasing rates. Difficult to speak with a human after hours.
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Entergy Corporation is a Fortune 500 integrated energy company engaged primarily in electric power production and retail distribution operations in the Deep South of the United States.