The car was very good (Nissan Juke). BUT every time I get an Enterprise car (from my insurance company last year and the RAC this February) they always STEAL money off me via my credit card. This time it was £20. When I query it they always play tennis with me: branch says call head office. Head office say call branch. E-mails to so-called "customer care" are ignored.
They always say the mystery charges are "probably" a speeding or parking fine, or ULEZ. No, £20 is too cheap for speeding or parking. It's not ULEZ as the cars weren't driven in Greater London (and were 2020s petrol models). Also the money was taken too soon (during the hire period) for the mystery charges to be fines. It's not a fuel discrepancy as they were returned with the same level of fuel I collected them with.
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Personal, business or holiday car hire in the UK - Enterprise Rent-A-Car offers everyday low rates, long-term car hire and one way car hire with a wide selection of cars including vans, luxury cars, and MPVs.