I Booked an SUV in valencia for 4 days but when arrived at the desk they would not accept either my revoult or bank of ireland credit cards, for which he gave the excuse that they do not accept cards from online banks, despite in the terms of the rental say they accept all Mastercard, visa and Amex cards. They then proceeded to offer us a lower tier car with the credit cards provided at which point I refused and walked away, with no rental recieved. I ended up having to rent a car from europcar which had no issue in accepting my cards but cost me an extra 550. I managed to get the refund from booking.com, but Recieved no word of apology from enterprise from what was, a disgraceful and unhelpful experience.
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