Crooks at Enterprise Alicante Airport. I wouldn't even give them 1 star. My son paid a lot of money for a car in advance online, assuming this would be the best way to secure a car he wanted. However when he arrived he was told he wasn't eligible for that class of car because he didn't have his credit card. So he was given a standard car that 'he didn't need his credit card for' but they couldn't refund the difference in cost because the person to do it was 'having a Siesta because of a special day' On returning the car he was then told he wasn't eligible for a car at all because he didn't have a credit card. And still no refund. They said the problem was his because he had paid in advance. He has been well and truly robbed. Complaining to Enterprise makes not one bit of difference except a lot of apologies, it has to be sorted out in branch it seems. And my son couldn't stand to argue in public, and is now home never to return.Be very careful. If you need to use them, never pay in advance, wait till you get there. They have lots of cars to go around even in peak season. But my advice would be go somewhere else, there are plenty of hire car companies to chose from.
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