We arrived at Palma airport on Sunday 14 July and made our way to the large multi storage car park to collect our hire car. A member of staff who showed us the car was very unhelpful and explained that they only had two cars, a petrol Corsa and a larger electric vehicle. I am unfamiliar with electric vehicles and considered it too risky to drive and refuel in a different country from where we lived. The car he offered us with was much smaller than the Insignia (or similar size) we had ordered and the boot space was barely adequate for our two suitcases. A Corsa is two sizes down from an Insignia or Mokka (what we drive at home) and even smaller than an Astra. As a result I had to leave our laptop bag behind where the car was parked, intending to place it in the rear seat. The car was also badly parked close to another vehicle and my wife Karen could not get into the front passenger seat. The unhelpful staff member was also distracting me with the minimum size of any damage caused and describing how to exit the car park. This person did not attempt to help otherwise and when I got into the car to move it forward to let my wife get in I forgot to load our laptop bag into the rear seat of the car. This would not have happened if the car had been an Insignia as the bag would have fitted comfortably into the boot along with the cases as it did in our own Mokka.It was only when we arrived at our resort, some 40km away that we realised we had left the bag at the airport car park. Despite attempts by our hotel staff and holiday representative we were unable to report the loss to Enterprise staff. Although the staff tried several times on 14 July no-one at Enterprise would answer the telephone.A few days later out Jet2 representative tried and was successful in speaking to someone at Enterprise Palma airport however this person did not give any information about our bag and even put the telephone down whilst the rep was talking to him.We reported the lost bag to Police in Puerto Pollensa. When we were leaving on 24 July I left the car at the departure point as instructed by the staff member who supplied us with the car. I then went back to the area we collected the car to both hand in the key and also to take another look at the area I had inadvertently left the bag. Whilst I was there a member of Enterprise staff approached me and I told him where the car was left and also that I had lost a bag 10 days earlier. This member, who was a real gentleman called Marco, accompanied me to where the car was parked and left me with his business card. He also noted my home telephone number in case anyone found the bag. We only wish it was Marco who had offered us the car initially as I’m sure he would have made the effort to supply us with a more suitable vehicle.We arrived home and it wasn’t until 10 August that an Enterprise manager called Ana Fernández Sendra contacted me by e-mail and told me that my bag had been found and stored at their airport office and requesting an address she could send it to.On 11 August I contacted Ana, thanked her for contacting me and provided her with my home address and even offering to pay any shipment costs. Ana got back to me on 12 August and promised to have my bag returned on Thursday 15 August.I have not heard from Ana since despite numerous e-mails to both Enterprise UK and Palma airport and have put this inexplicable delay down to her being absent from work for some reason. A pity, as the matter appeared to have been successfully resolved.
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