Dreadful company - rented at Malaga airport back in May 2024. Staff rude on arrival (key to remember that not all English don’t speak Spanish - I could understand every word you were saying about me and other customers!). Tried to issue a car at the very bottom of the group we had paid for, refused to accept it, waited over an hour for service. All they wanted to do was sell the upgrade - the service agent was handed the key by her superior when we arrived and directly told to sell something bigger. We were given a Volvo XC40 that then failed and went into limp mode / reduced speed. Spent 3 days of our holiday trying to get someone to do something, including going into to branches to try and resolve / replace, branches sending us to back street garages to get diagnostics done but to no avail. Absolutely NO response from customer services when we tried to contact them as instructed on pick up at the airport - countless emails and calls, when finally the Marbella office was able to help. Finally got the car changed after two days of missed property viewings and lawyers appointments. On returning the car and complaining to the manager, he wanted us out of the drop off zone as soon as possible, promising a refund on two days rental and taking a photograph of my credit card so he could process it - FOUR MONTHS later and after around 20 follow ups, lies from their team and having to resort to threats to take legal action through EU consumer protection, the refund was processed and took 24 hours to reach my card. “Billing department delays” A bunch of absolute charlatans - if you value your safety, your money and a decent customer experience, DO NOT book with Enterprise group out of Malaga or anywhere else in Spain.
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