During a holiday in Bordeaux, we rented a car. When we picked it up at the railway station, the representative pointed out scratches on the left rear fender, took pictures, and entered them into their system. When asked directly, she said we didn’t need to take pictures, so we didn’t. On Friday, August 30th, we returned the car at the airport on time, where the reception claimed there was a scratch on the rear left screen. We were aware of this since they had pointed it out. The reception demanded payment for the scratch. We refused to pay based on the fact that it was logged at the railway station. We received payment demands but declined, leading them to withdraw DKK 12,000 from our account. I will never rent from this company again.
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