Everything seemed fine - we received an upgrade because the car we booked wasn’t available, and the staff were friendly and helpful. However, when I got home, I found they had not fully refunded my deposit. When I called the rental location, they admitted a mistake and said I would be refunded. No refund appeared. I called multiple times, each time being told, 'yes, you will be getting a refund soon.' I tried contacting central customer service but received no answer. Eventually, I was told to email them about the problem. I expressed my frustration, stating it shouldn’t be my responsibility to rectify their mistake. I spoke to a manager who agreed to process a refund and promised to email me once it was confirmed. So far, no email, and I’m still out of pocket, having spent who knows how much on phone calls.
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