I booked a van hire in a location. Upon arrival, I was informed there was no van available for my return journey - end of discussion, with no interest in helping. If you think your booking confirmation means you will have a vehicle, think again. Apparently, this doesn’t guarantee anything. You’ll be lucky if they actually have any vehicles at all, as I discovered. They also held onto my deposit for two weeks. Be cautious; they will charge the full deposit amount to your credit card, which other rental companies do not do. They hold onto your deposit for as long as possible because they are dishonest.
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