They are absolute scammers. After proving that I did not damage the card after they wanted proof, they have now come back to me a week later with a brand new claim because I proved them wrong about the first one - trying to charge me over something they know isn't me. I have called customer service 4 times today with absolutely 0 help. They said I need to get back to them within 48 hours but ignore me for a week completely and come back with a response about a made up claim from a photo that is taken way after my trip and inspection. Just trying to make money out of everyone!!! -100/10
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