The service from Enterprise Car Club is awful. I use an EV close to my home regularly, I always leave it on charge as required. The last two times I have left the car I have received an email three hours later telling me I have not put the car on charge and I will be charged £30 for someone to come out and put the car on charge. I live less than five minutes away if there is a problem call me.When I called to tell them I did leave the car charging and it clearly said it was charging, they said it was an error and I wouldn’t be charged. On Friday, I could see a £30 charge on my bank account, I called again, they said the charge would be reversed, it wasn’t.I called again on Saturday, again I was told the charge would be refunded. I called again on my day and I was told the charge would be refunded, and someone would contact me. That hasn’t happen. Today the £30 charge has gone through and still no-one has called me.I will call again today.I never had any problem when CoWheels ran Car Club in Norwich. I have used Car Club since it first launched, it is so useful when you don’t own a car.
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Enterprise Car Club cars are available 24 hours a day, 7 days a week and can be booked by the hour, day or as long as you want...
