Unacceptable customer service experience. I used to be a passionate member of the car club. The availability of vehicles nearby was consistently good, and overall the system worked well for me. However, the Damage Control department changed everything. I was accused of causing damage to the tyres and charged around £250 for replacements. I explained that I believed it was simply wear and tear, and I wouldn't have reported it during my pre-hire check. The rims were also scuffed, making it difficult to identify the issue. When I reported the scuffed rims later, they claimed it was just wear and tear! I initially accepted the first two charges as part of the experience and paid the costs. Despite disputing their claims about the damage, as the trips during which it allegedly occurred were short and simple, they refused to listen. They continuously ignored my inquiries and requests for clarification on how I supposedly caused the damage and charged me anyway. Having been a loyal customer for many years, the way I was treated over two tyres has been the most disappointing aspect for me. Fortunately, they no longer have a monopoly in my area; a new car scheme has launched, allowing me to finally move on from this service.
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Enterprise Car Club cars are available 24 hours a day, 7 days a week and can be booked by the hour, day or as long as you want...
