I was dismissed and ghosted for exercising caution on a no-obligation transfer and expressing interest in a different (higher priced) vehicle I was willing to pay for, which also involved transfer fees. I was told I had "cost the company money." (Auth Road, Camp Springs/Suitland, MD)For a brand that promotes “people first," my experience revealed quite the opposite. Actions speak louder than mission statements, and these people showed me exactly where I stood as a customer, senior, and disabled veteran.
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