Since I keep getting the run around with talking to someone in charge. I purchase a 2019 Nissan Altima SR from Pennsauken NJ location on 7/28/20 they were awesome at the time of sale even the manager was very welcoming and very helpful. I drove the car off the lot loved it until the check engine light came on 40minutes later. I immediately called the location and Richard said he just put gas in it and maybe the cap might not be all the way on, so I went to the gas station filled up and the next day the light went off. (Thank Goodness)8/1- I was driving around running errands and the check engine light came on again I call the location to see if I could obtain a service record to see it the car needed a tune-up or oil change. It was the end of day Saturday and Richard said he would send it Monday morning when that department opens but I can still make an appointment at Nissan or an ASE shop to get it looked at. I made an appointment with Nissan for Monday morning at 7am.8/3-I was immediately informed I would be charged a DIAGNOSTIC FEE for looking at the car. I kept explaining it was under warranty and Enterprise never told me of a fee. I borrowed the money and the test was done. I needed a Grill Shutter which would be $224.00 not including labor. I asked for the keys and I headed towards enterprise Pennsauken, because this was not right. On the way to the location Richard emailed me asking am I sure it’s the check engine light and attached an “ENTERPRISE VEHICLE CERTIFICATION CHECKLIST” which was blank. No information about the history was on this attachment. When I arrived at the location I told Richard about the Fee I was charged, and he said he didn’t know about a fee and he would have sent me to one of his shops. Richard knows I live 40minutes away, so I went to the ASE shop he said I could go too. After He told me that I called all Shops in my area and they all charge for a diagnostic check when a light is on.I told Richard I haven’t even enjoyed this car yet because I keep having issues and he apologized but all he could tell me is I can go to a shop in the area. I asked for my money back and a refund for the Diagnostic test and all I received was $1,300 out $1,500 and he said they can’t refund me the $200 that I paid to Nissan. This is very unprofessional and very time consuming because I really wanted this car and to have to drive back to Pennsauken for the Manager (Jennifer) not to even come out of the office to try to help with situation was even worst. Richard had to keep going in and talking to her.I have always heard great things about purchasing a car from Enterprise, but this was my worst car buying experience this far. And for the fact that I am getting the run around when calling the sales corporate office is ridiculous. I had the car for 6 days and I can’t even get the respect of a phone call back
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