They do not adhere to the 5-day turnaround they promote on their website. I placed an order on December 1st before the end of the day, but did not receive the proof until December 3rd. The colors were wrong, so I requested corrections, referencing a previous order with a similar logo for clarity. The second proof was still inaccurate, and I finally received a correct third proof on December 5. I was informed on December 12 that my order would ship that day, but it did not. On December 15, customer service assured me that the Production Manager confirmed my order would ship that day, but again, it did not. This has happened to me before, and I find it frustrating when customers are misled. If they cannot deliver on a 5-day turnaround, they should not advertise it as part of their service.
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Entripy Custom Clothing is Canada’s largest custom apparel decorator offering screen printing and embroidery on custom t-shirts, jackets, sweatshirts, caps and more. Entripy offers a fast 5-business day turnaround on any quantity orders from one to thousands in bulk with all-inclusive online pricing. All screen printing and embroidery is done out of Entripy’s 55,000 square foot facility in Oakville, Ontario. In-house client experience representatives provide extended client service hours over phone, email and live chat.See more
