Envato completely failed to protect me as a buyer.I purchased a script from CodeCanyon that was clearly advertised as a complete SaaS platform, including subscription billing, payment gateway integration, tenant onboarding, and automation features. These features were not only listed in the product description but also fully demonstrated in the official preview video.After purchasing and installing the product, I discovered that the core SaaS functionality was intentionally disabled or missing from the delivered code under the Regular License. These are not minor optional features — they are fundamental components that define the product as a SaaS platform in the first place.When I contacted the author, they refused to provide the advertised functionality and demanded that I purchase a more expensive license instead. During this dispute, the author even deactivated my license, preventing me from using the product I already paid for.I escalated the issue to Envato Support expecting fair investigation and buyer protection. Unfortunately, Envato repeatedly ignored the misleading advertising concerns and simply redirected me to generic licensing articles without addressing the actual issue: the product is marketed and demonstrated with features that are not delivered.This creates a dangerous marketplace precedent where authors can advertise full-featured systems but deliver restricted or incomplete products without clear disclosure.I trusted Envato as a professional marketplace, but this experience showed a serious lack of accountability, transparency, and buyer protection.I strongly advise buyers to carefully verify product limitations before purchasing from CodeCanyon, as Envato may not intervene even when product listings appear misleading.
Claim your business profile now and gain access to all features and respond to customer reviews.
Everything you need to get creative projects done! Bring your ideas to life with professional digital assets, resources and services.