I ordered 4x6 fold over cards. I was very disappointed when I received my order with no envelopes with the cards. Being the name of the company envelopes.com you would hope envelopes are included. There was no mention that envelopes were not included. I guess I assumed by ordering cards you get envelopes. No mention of envelopes that could be paired with the cards. I called customer service with no help. They will look into labeling what items don't come with envelopes. I said to the customer service person how does that help me? I didn't want to spend more money for a company that doesn't explain their products on their website correctly. No mention of returning them but I did ask since their site is misleading to honor my request to send me 50 envelopes at no charge, The CS person said she would have management look into it. I don't expect any resolution. Even the order number on my invoice was different than what they could find in their system. I got locked out of my account and couldn't check on my order. Unless they send me 50 envelopes at N/C I will order from some one else. They certainly charged alot for just 50 cards with no envelopes.
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My name is Adam, and I’m the new CEO here at Envelopes.com. I wanted to take a moment to share why I’m posting this note on Trustpilot.
I know you have countless options when it comes to where you shop, and the fact that you’ve chosen to trust us really means a lot. We don’t take that lightly. Behind every order is someone’s brand, business, or project — something personal and important — and we want to be a partner in helping it look its best.
Customer satisfaction isn’t a campaign for us; it’s the point of what we do. My job is to make sure that trust is earned every single time. If you’ve had a great experience with us, I’d be grateful if you shared it here. And if there’s ever something we can do better, please let us know. You can always reach out to us directly, and we’ll do our best to make it right. We read every review and use it to do our best for you.
Thank you for giving us the opportunity to be part of what you’re creating. I hope we get to do it again soon.
— Adam Adelman
CEO, Envelopes.com
UPDATED October 1, 2025
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