I ordered several items. Only after the order was placed was I informed several items were back-ordered 1-2 weeks. Its been 2 months now and no word. No response to email or phone calls. No offer for refund. I've had to purchase the items I needed elsewhere and file a claim with my bank to have the money refunded which is a huge waste of my time and energy. Reading the other reviews on here, I'm feeling lucky I at least got part of my order!
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My name is Adam, and I’m the new CEO here at Envelopes.com. I wanted to take a moment to share why I’m posting this note on Trustpilot.
I know you have countless options when it comes to where you shop, and the fact that you’ve chosen to trust us really means a lot. We don’t take that lightly. Behind every order is someone’s brand, business, or project — something personal and important — and we want to be a partner in helping it look its best.
Customer satisfaction isn’t a campaign for us; it’s the point of what we do. My job is to make sure that trust is earned every single time. If you’ve had a great experience with us, I’d be grateful if you shared it here. And if there’s ever something we can do better, please let us know. You can always reach out to us directly, and we’ll do our best to make it right. We read every review and use it to do our best for you.
Thank you for giving us the opportunity to be part of what you’re creating. I hope we get to do it again soon.
— Adam Adelman
CEO, Envelopes.com
UPDATED October 1, 2025
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