We ordered on 11/28, there was an issue with the payment but nobody contacted us. We paid again with a different card, but now it's been three weeks and we've not heard a word about our order. I've attempted to call, email, chat and haven't heard a word. Two years in a row we've used this company without issue until this year. I'm just hoping we receive them before we run out.
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My name is Adam, and I’m the new CEO here at Envelopes.com. I wanted to take a moment to share why I’m posting this note on Trustpilot.
I know you have countless options when it comes to where you shop, and the fact that you’ve chosen to trust us really means a lot. We don’t take that lightly. Behind every order is someone’s brand, business, or project — something personal and important — and we want to be a partner in helping it look its best.
Customer satisfaction isn’t a campaign for us; it’s the point of what we do. My job is to make sure that trust is earned every single time. If you’ve had a great experience with us, I’d be grateful if you shared it here. And if there’s ever something we can do better, please let us know. You can always reach out to us directly, and we’ll do our best to make it right. We read every review and use it to do our best for you.
Thank you for giving us the opportunity to be part of what you’re creating. I hope we get to do it again soon.
— Adam Adelman
CEO, Envelopes.com
UPDATED October 1, 2025
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