I am extremely disappointed with my experience with Envi Clothing.
I received what was very clearly a returned order from another customer. The parcel still had the previous customer’s details and contact number inside, which is completely unacceptable and a serious breach of privacy.
The hoodie I ordered arrived in terrible condition — it had clearly been worn, it was stained, and even ripped. This is not what anyone expects when purchasing new clothing.
I immediately contacted customer service and have sent eight emails requesting a refund. I returned the goods as instructed, and it has now been five weeks, and I am still waiting for my refund. The lack of communication and delay is extremely frustrating.
The overall experience has been unprofessional and disappointing. I would not recommend ordering from Envi Clothing based on my experience.
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With our experience working with designer clothing over the past 3 years we have been unsatisfied with the quality of these high end brands with high prices. So we have started our own clothing line to bring you that expensive look with premium fabrics and reasonable pricing.
