We booked Environ Pest Control London's UV tracking service to locate ingress points after proofing work (the latter carried out by another company) at a cost of £225. The technician carried out a written survey, identifying the washing machine area, kitchen sink pipes and dishwasher as "high-risk" ingress points.
On the first visit, the technician placed a strip of Deadline Fluorescent UV Tracking Gel alongside the washing machine. The packaging recommends "liberal application" and the strip alongside the washing machine, clearly visible to residents, was consistent with this advice.
However, the strip placed in the kitchen, out of sight of residents, could best be described as a VERY STINGY application of Deadline UV tracking gel. The written survey had identified the kitchen sink pipes and dishwasher as "high-risk" ingress points. However, the VERY STINGY strip of UV tracking gel was placed under the oven, located on the other side of the kitchen.
During the two-week period that the UV tracking gel was in place, Environ sent a quote for proofing work (£696, including VAT). As the UV tracking gel had not been checked at this point, we asked for a breakdown of costs but were advised that this was not possible.
Mouse sightings in the vicinity of the kitchen sink pipes and dishwasher, identified as "high-risk" on the written survey report, continued between the first and second UV tracking visits. However, on the second visit, the technician advised that the mice had not passed through the VERY STINGY strip of UV tracking gel .... which he had located on the other side of the kitchen to the areas identified as "high-risk" on the written survey. It was therefore recommended that all of the proofing work at a cost of £696, including VAT, be carried out.
Readers of this review can decide for themselves whether the UV tracking in the kitchen was set up to fail from the outset after it was:
1. Applied in a VERY STINGY strip out of sight of residents (unlike the "liberal application" in the highly-visible washing machine area)
2. Located away from the area identified as "high-risk" in the written survey report
3. Potentially done so to avoid locating specific ingress points in favour of recommending full proofing at a cost of £696, including VAT.
4. Only one strip placed in the kitchen (one strip was also used for the washing machine, a much smaller area)
We've since had another proofing company take a look at the kitchen, who immediately identified three ingress breaches in the earlier proofing work and repaired/replaced with high-quality materials. They were also very happy to move appliances to carry out the work.
P.S. If anyone knows how to upload photographs to reviews, I can include an image of the two strips side-by-side. The image is viewable as a Google Review.
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