Single handed the worst back up, support and customer service I have experienced in 20 years of being in the renewables industry. We have a unit that constantly and consistently goes to fault countless times a day rendering it almost impossible to charge.Initial service requests ignored.Found the phone number for them and got initially told there were no faults showing then I received a email saying that it was due to over voltage 🤣🤣🤣 what 10 times a day and there is a spd on the designated sub board it’s installed in on my own house. There is a fault the unit I have checked multiple times and it’s absolutely incorrect!!! And not how it works. I even got ukpn out who confirmed what I was saying.I was ignored for 3 months via email till I got the hump and now I am demanding a refund, I do don’t want an exchange or repair!!! I am replacing it with zappi I have had countless promises of escalation and call back blah blah blah NOTHING imagine if I was just a clueless member of the public being fobbed of and didn’t know any better, that begs the question how many members of the public are they actually doing this to making the transition to a ev a impossible nightmare due to charging issues that shouldn’t happen
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Smart electric vehicle (EV) charging for homes, workplaces and destinations
| Designed and manufactured in the UK.