**WARNING about billing and cancellation practices at EōS Fitness.**
I rarely write reviews like this, but this experience has been so frustrating that I feel obligated to warn others.
When I attempted to cancel my membership, I discovered something shocking: **you apparently cannot cancel without first paying a renewal fee that hasn’t even come due yet.** In other words, even if you are trying to cancel *before* the renewal date, they still require you to pay the renewal fee just to process the cancellation. That alone felt extremely unfair and misleading.
Because I could not get this resolved through normal channels, I **went into the gym in person** and spoke directly with the General Manager, Chris Marriotti. I explained the billing situation and my inability to cancel the membership.
After hearing the situation, **he personally told me that both my wife’s membership and my membership were canceled and that everything was taken care of.**
Unfortunately, that assurance appears to have meant nothing.
Despite being told in person by the general manager that everything was resolved:
• The memberships still appear **not to be canceled**
• The account is still being billed
• **Late fees are now being added**
So after doing exactly what they told me to do—going in person and speaking with management—I am still dealing with charges and a membership that was supposedly already canceled.
At this point the issue isn’t just the billing policy. It’s the fact that **even when management promises the problem is fixed, the billing continues anyway.**
That is extremely concerning.
If you are considering joining this gym, please **read the contract very carefully and understand exactly how cancellation works before signing anything.** What seems like a simple membership can become very difficult to get out of.
This has easily been one of the most frustrating customer service experiences I’ve had with any business.
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