DO NOT DO YOUR NSW RSA WITH EOT.It seems like a quick easy process but it is not.You are better off doing it in person same day with another company or with someone else who is same day without asking for more money to mark it. They take minimum 3 days to mark it. There’s 4/5 question sections and you have to complete each one and submit before the next one loads and wait for the one before to be approved. Then once the first 4 sections are done you have to wait for business hours to get approved to do the assessment. Then you have to wait for that to get approved then you video assessment becomes live with 5 sections with some up to 3 videos submissions each. Some of the questions are quite vague but they have a very specific answer they expect back that isn’t clearly identifiable. As someone renewing the qualifications and English as my first language and Australian and Sydney born and raised and worked in over 100 venues in Sydney and another 50 across Australia, the answers they expect are not realistic to working in venues at all. Expecting to basically take customers home yourself and send the night babysitting them especially when the customer is not alcohol intoxicated is a joke, they are assuming in your role you have no other responsibilities, that there are no other customer or staff issues, and that there are no other customers waiting for service and that you are in a high traffic area where you you can get someone a bus or train or taxi because apparently Uber is not acceptable way to get home, and won’t take long, and you can’t ask security for assistance to resume your actual job. And that customers have no personal accountability and no cognitive function to get themselves home. The company is very clearly trying to push for people to pay for priority service. They are also petty and unrealistic with their marking and seems like they have no real venue experience. And from a legal stand point of view they expect the venue to put their staff at further risk with interactions with customers by babysitting one customer who wants to leave to neglect the rest of the venue and probably irritate and escalate the matter with the customer by babysitting a customer who is happy to leave and get them home. They also supply an id of channing Tatum with a birthday of 6years old with a drivers license and ask you to reject a 6yo with a drivers license which is obviously extremely far fetched. The whole thing is clearly designed to irritate people into upgrading and paying minimum $60 express for quicker marking and even more for same day. Complete scam and shouldn’t be allowed to be a provider with this time frame. It’s false advertising as it shows the course flow to seem like you will get your interim certificate right away. Which is very untrue. Regret doing the course through them. It shouldn’t take 3 business days for them to open and mark your responses and give you interim certification and then further delay it by nitpicking your actually legal response.If you submit Sunday don’t expect to get your certificate till at least Thursday. So minimum 4-5 days. That is excessive.
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White Card (Construction) | Responsible Service of Alcohol (RSA) | Responsible Gamling Service (RSG) | Licensee and Management of Licensed Venues
